Terms & Conditions

This website is operated by Planeo Deutschland GmbH (referred to as "Planeo", "Parkettkaiser", "we", "our", "us"), a company registered in the city of Lemgo, Germany under company number HRB 11374 and with its registered office at Max-Planck-Str. 116, 32107 Bad Salzuflen, Germany. Our VAT number is DE815041900. As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. privacy policy. In addition, you will find other useful information within contact us and FAQs. 

Please: 

read through these terms and conditions carefully before using this website print a copy for future reference  also read our privacy policy section regarding your personal information.

1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. 

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website. 

1.3 We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and we shall not be liable to you or any third party for any such modification or withdrawal. The website is provided by us to you on an "as is" and "as available" basis. 

2.1 Please see the delivery information before you place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions. 

2.2 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement e-mail detailing the products you have ordered. Please note that this e-mail is not an order confirmation or order acceptance from Parkettkaiser. 

2.3 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).

2.4 We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please refer to contact us and FAQs. 

3.1 This website is for delivery of products to customers within mainland UK and Northern Ireland addresses, as well as the whole European union including Ireland. We also deliver to EFTA countries such as Norway, Switzerland, Liechtenstein and Iceland. We can deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands. All goods must be signed for by an adult aged 18 years or over on delivery. Due to the large amounts of merchandise shipped all over Europe by us we have very favorable shipping rates. The shipping rates to mainland UK and Northern Ireland will be displayed after you have entered the shipping address. For remote shipping destinations please contact us. for your individual quote.

3.2 Delivery charges and estimated timescales are specified in the delivery information section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. Parkettkaiser shall be under no liability for any delay or failure to deliver the products within estimated timescales. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered.

3.3 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us. 

3.4 Our delivery costs depend upon the final destination, weight and volume of the merchandise and are calculated automatically for mainland EU, UK and Northern Ireland addresses. Deliveries to remote areas such as mountain ranges or islands may incur additional shipping charges. Please  contact us for your detailed quote. 

4.1 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

4.2 The price you pay is the price displayed on this website at the time we receive your order. No other prices published by Parkettkaiser are applicable to these items. The following exception applies: 

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. 
4.3 Payment can be made by any method specified in the payment dialogue. We offer a broad variety of payment methods to suit our customers needs. 

4.4 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products. 

4.5 All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.

RIGHT OF CANCELLATION UP TO 14 DAYS, EXCEPTIONS TO CANCELLATION AND OUR VOLUNTARY RETURNS GUARANTEE
STATUTORY RIGHT
Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).
You must inform us (Planeo Deutschland GmbH - Parkettkaiser, Max-Planck-Str. 116, 32107 Bad Salzuflen, Germany) of your decision to cancel your order. You may submit your request according to the instructions and forms available on our Returns Support Centre, by contacting us, or using this form. In case you use the return centre, we will communicate to you an acknowledgement of receipt. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item via our return centre.
For additional information on the scope, content and instructions for the exercise, please contact our Customer Service.

Returns and cancellations may be requested using our Returns Support Centre
(via email: [email protected]). Our Returns Support Centre will guide you through a few simple steps to
return your product(s). In some cases, you may be provided with a pre-paid return label to return your product(s). Alternatively, you may contact us to request a cancellation or return.
If you do not wish to use our Returns Support Centre, or contact us, to cancel your order, cancellations may be requested using this form.

To: Planeo Deutschland GmbH - Parkettkaiser, Max-Planck-Str. 116, 32107 Bad Salzuflen, Germany

I give notice that I request to cancel my order for the following products:

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

Order number:
__________________________________________________________________________

Ordered on/received on:
__________________________________________

Your address:
___________________________________________________________________________

Your Parkettkaiser account e-mail address:
__________________________________________

Your signature:

Date:

5.1 EFFECTS OF CANCELLATION

We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. If reimbursement occurs after the maximum time period mentioned above, the amount due to you will as of right be increased.
Note that you must send back the goods by following the instructions available on our return centre no later than 14 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

EXCEPTIONS TO THE RIGHT OF CANCELLATION
The right of cancellation does not apply to:
the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;
the supply of goods made to your specifications or clearly personalized;
the supply of goods which may deteriorate or expire rapidly;
a service if Parkettkaiser has fully performed it and you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
the supply of digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
the supply of alcoholic beverages whose actual value is dependent on fluctuations in the market which we cannot control.

6.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

6.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. 

7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law. 

7.2 Subject to section 7.1 above, Parkettkaiser will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Parkettkaiser will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Parkettkaiser accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site. 

7.3 Subject to section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law. 

7.4 Subject to section 7.1 above, Parkettkaiser will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any: 

economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings ; or
loss of goodwill or reputation; or 
special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions. 
7.5 Notwithstanding the above, subject to Section 7.1 Parkettkaiser's aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause. 

7.6 This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. 

7.7 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.

8.1 The contract between us shall be governed by the laws of Germany and any dispute between us will be resolved exclusively in the courts of Germany. English is the only language offered for the conclusion of the contract.

8.2 We have selected our products on the basis that they will be used for domestic use only, unless stated in the description of the product. If you are planning to use them for business purposes please make sure that you are covered by appropriate insurance. 

8.3 Parkettkaiser shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

8.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources. 

8.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Parkettkaiser.

8.6 Parkettkaiser reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party. 

8.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

8.8 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except: 

Parkettkaiser (as defined below) shall have the right to enforce any rights or benefits under these terms and conditions;
Parkettkaiser shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions; 
A person who is a permitted successor or assignee under Section 8.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits. 
No consent from the persons referred to in Section 8.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties). 
8.9 No delay or failure by Parkettkaiser to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Parkettkaiser.

8.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations, understandings and agreements between you and Parkettkaiser relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Parkettkaiser for your use of this website. 

The Parkettkaiser website is operated by: 
Planeo Deutschland GmbH
Max-Planck-Str. 116
32107 Bad Salzuflen
Germany

Registered in Lemgo, Germany with company number HRB 11374. 

VAT Number DE815041900

We recommend you print out a copy of these terms and conditions for your future reference. 

If you have any questions regarding the Parkettkaiser website please refer to Contact Us and FAQs for more information and full contact details.